Job Overview
Customer Experience Advisor based at Livingston Branch. 28 hours per week, rota called Monday to Saturday, 8am to 6pm.
Responsibilities
* Act as the first point of contact for customers in the branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into the contact centre.
* Build relationships and find solutions.
* Develop knowledge of services and products to help customers.
* Identify new ways to improve the customer experience.
Qualifications
* Proven ability to deliver outstanding customer service in a face‑to‑face or telephony environment (Required).
* Effective communication skills to truly understand customer needs (Required).
* Desire to go above‑and‑beyond for customers (Preferred).
* Team‑working skills with a flexible, can‑do approach (Preferred).
* Openness to a broad range of activities, even outside standard expectations (Preferred).
* Ability to grow, adapt and change in response to business needs and priorities (Preferred).
Benefits
* Starting salary of £25,000 plus a £500 annual cash allowance.
* 25 days holiday plus bank holidays; increases to 26 days after 5 years of service, with option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
* Pension contributions: 8% of salary from Santander, up to 12.5% if employee contributes; cash option available.
* Protection for employees and families: company‑funded death‑in‑service benefit, income protection insurance, discounted life assurance and critical illness cover.
* Share plan participation: saving or investing in Santander share plans.
* Employee product privileges: fee‑free Edge current accounts and credit cards, plus access to additional Santander deals and discounts.
* Competitive rewards that reflect impact and value.
* Wellbeing support across four pillars—physical, mental, social and financial—through apps, gym access, online classes, flexible healthcare and mental health support.
* Support for life stages: menopause, pregnancy, parenthood, extended family leave, childcare options and tailored wellbeing.
* Opportunities to give back through volunteering.
* Global growth and career development across the international network.
EEO & Legal
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
Right to Work in the UK
Every individual must have the right to work in the UK to begin employment with Santander, whether by nationality, visa or work permit. If a working visa or permit is required, it will not influence the decision to progress the application; however, if the right to work is not available or a visa application is unsuccessful, Santander will not proceed with the application or will withdraw any conditional offer.
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