Full Time Keyholder – Carvela, Lakeside Thurrock
We are looking for a dedicated Keyholder to manage store operations, ensure exceptional customer service, and uphold our brand standards.
Responsibilities
* Consistently deliver exceptional service.
* Hold keys and secure the store during opening and closing in the absence of senior management.
* Open and close the till system.
* Welcome clients warmly, guide them to products, and understand their needs to ensure a positive shopping experience.
* Efficiently manage stock by pair‑checking, organising the stockroom, and maintaining consistent standards for smooth operations.
* Keep the shop floor tidy, replenished, and maintain store standards.
* Support management by working toward individual and team sales targets.
* Provide details of loyalty programs, highlighting benefits and encouraging participation.
* Assist in the preparation and planning of promotional activities.
* Be a role model for the brand and adhere to uniform standards (all black, unbranded).
* Participate in and encourage training activities to become a confident brand ambassador.
Qualifications
* Strong communicator.
* Understanding of excellent service.
* Interest and awareness of key fashion trends.
* Self‑motivated and driven by targets.
* Confident working in a team.
Benefits
* Competitive basic hourly rate.
* Amazing employee discounts.
* Pension contribution.
* 24‑hour GP access through RetailTrust.
* Uniform allowance.
Location
Lakeside Thurrock, United Kingdom
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
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