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Order Processor / Counter Assistant, Exeter
Client: Windowstore
Location: Exeter, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: f7328549446d
Job Views: 27
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
The role of Order Processor is to ensure all orders are entered onto the system on the correct day, adhering to cut-off times, and accurately matching the orders placed. The processor is also responsible for applying correct surcharges and ensuring order caps are followed.
Key Accountabilities:
* Liaise with Customers, the Sales Team, and internal personnel regarding order matters.
* Process all sales orders by expected deadlines, including special orders.
* Handle marketing orders, purchase orders, and manage dispatch to facilitate invoicing.
* Manage administration tasks related to archiving sales orders for BSI and audits.
* Assist Customer Service with resolving quality and service disputes, maintaining customer records for complaints.
* Produce reports as required.
* Take responsibility for assigned tasks and attend meetings.
* Collaborate as part of a team and contribute to system and procedure improvements.
Key Experiences and Skills Required:
* Competence with FDS/Window Designer
* Good numeracy skills
Desirable Skills, Qualifications, and Experience:
* Organized work approach
* Ability to work independently
* Positive attitude towards work environment
* Driven and proactive work ethic
Performance Measures:
Personal Attributes:
* Action-oriented: capable of resolving problems promptly
* Results-driven: confident in addressing issues and seeking performance improvements
* People management: committed to constructive engagement with stakeholders
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