Customer Dispatch & Packing Experience Coordinator
Location: Central Croydon
Salary: £26,500 per annum (London Living Wage Employer)
Hours: 08:45 – 17:30, Monday to Friday
About Us
Ethstat Ethical is a sustainable procurement company and social enterprise. We're industry leaders in delivering environmental and social good for clients ranging from blue chip companies to environmental groups and charities. Every order we send out makes a difference, and we expect the same care and pride from our team.
The Role
This is not a job for someone who wants to watch the clock. We are looking for an energetic, switched-on, and dependable person who thrives in a busy environment and takes ownership of their work.
You'll be the person who makes sure orders leave our building exactly as they should: packed perfectly, booked in on time, and delivered with a professional customer experience from start to finish. The role is physical, varied, and requires someone who notices the details, stays ahead of tasks, and enjoys keeping things moving.
What You'll Do
* Accept and check incoming parcels quickly and accurately
* Pack orders neatly and securely so they arrive safely and look professional
* Book dispatches with Royal Mail, Parcel Force, and other couriers — no mistakes, no delays
* Keep dispatch paperwork 100% accurate and up to date
* Liaise confidently with suppliers and couriers to keep operations running smoothly
* Keep stock levels under control and raise issues before they become problems
* Maintain a tidy, organised dispatch area at all times
* Support the admin team with clear, professional phone and email communication
About You
* You take pride in being reliable, organised, and proactive
* You don't wait to be told - you see what needs doing and get it done
* You thrive on variety and like to stay busy throughout the day
* You have strong attention to detail - mistakes bother you and you fix them fast
* You communicate clearly, whether face-to-face, on the phone, or in writing
* You're comfortable with basic computing and email systems
* You enjoy being physically active and hands-on while staying sharp with admin tasks
* You're a team player who keeps colleagues informed and on track
Benefits
* £26,500 annual salary
* Casual dress
* Company events
* Company pension
* Be part of a business where your work creates real environmental and social impact
Job Type: Full-time
Pay: £26,500.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
Location:
* Croydon CR0 1EA (preferred)
Work Location: In person