We’re looking for a proactive Customer Service Administrator join a successful manufacturerand supplier ofa wide range ofproducts for the construction industry.
What you’ll do
* Process orders, call-offs, quotes and customer enquiries (email & phone)
* Liaise with branches, Key Account Managers, Technical and Estimating teams
* Monitor stock, deliveries, shortages and service issues
* Produce accurate weekly/monthly reports and track KPIs
* Flag delays, resolve issues and keep customers informed
* Support continuous improvement of CSO processes
What we’re looking for
* Strong customer service and communication skills
* Highly organised with great attention to detail
* Confident using Excel and producing management reports
* Calm under pressure and able to manage a busy workload
* Self-motivated, team-focused and driven
* Comfortable working with multiple stakeholders and Teams meetings
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