Job Title: Head of CX Insight & Design
Target Start Date: 24th April
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £85,000 - £105,000
Location: All esure and Ageas locations
Closing Date for applications: 3rd April
Head of CX Insight & Design: We’re looking for a collaborative and forward thinking Head of CX Insight & Design to shape how we understand, design and improve experiences for our customers.
In this role, you will develop our customer insight capability, guide human centred design across value streams, and ensure our product and service journeys are built on strong evidence, clear intent and a consistently high quality bar.
You’ll empower teams with meaningful insight, champion great design, and help turn customer understanding into action.
Main Responsibilities as the Head of CX Insight & Design
* Lead UX design of end‑to‑end customer journeys across value streams
* Champion human‑centred design to solve complexchallenges
* Coach and support designers embedded in product squadsand Value Streams
* Guide stakeholders on experience trade‑offs andpriorities
* Drive insight generation through VoC, researchprogrammes and other sources of insight
* Embed research and journey insight into productdecisions in our operating model
* Partner with analytics to connect holistic customerinsight
* Strengthen Consumer Duty evidence and journeygovernance
* Support experimentation and A/B testing in serviceteams
Skills and experience you need as Head of CX Insight & Design
* Senior people leadership in design, insight andcustomer experience
* Strong Voice of Customer and broader customer insight expertise
* Skilled in journey mapping and evidence‑basedstorytelling
* Confident working with data and analytics partners
* Influential with product, operations and executivestakeholders
* Experienced in agile, empowered product‑teamenvironments
* Comfortable navigating regulated or risk‑sensitivecontexts
* Able to drive outcomes without direct deliveryownership
* Skilled at building capability duringorganisational change
* Strong communicator who brings clarity anddirection
To find out more about this role and for information please contact Nathan Tedder
Alternatively, click on the “Apply Button” to be considered.
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