Customer Service Advisor - 26k - 28k + Bonus!
3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME, ONCE UP TO SPEED WITH SYSTEMS.
* Investigate and analyse customer concerns, providing accurate and timely responses.
* Collaborate with internal teams to address root causes and implement corrective actions.
Communication:
* Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
* Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.
Documentation and Reporting:
* Document all customer interactions and escalations, maintaining accurate records.
* Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.
Customer Satisfaction:
* Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
* Proactively seek feedback from customers to identify opportunities for improvement.
Qualifications and Skills:
* Strong communication skills, both written and verbal.
* Excellent problem-solving abilities with a keen attention to detail.
* Ability to work collaboratively in a team environment.
* Proficient in using relevant software applications for documentation and reporting