Retail Development Manager - London
Location: CHANELSales Field Team
Contract:Fixed- Term Contract, Full-time until January 2027
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
Your role @CHANEL:
We are currently seeking a Retail Development Manager on a fixed term contract until January 2027.
The Retail Development Manager for London is an Area Manager level role, responsible for taking overall accountability for the retail business within London with a key focus on Harrods, Selfridges & Standalone Boutiques. The successul candiate willIdentify and develop opportunities to grow the CHANEL business and work with the Business and Account Managers to execute the brands priorities, ensuring the standards reflect that of the CHANEL image.
What impact you can create at Chanel:
Partnering with all Fragrance & Beautydepartments, this role will embody Chanel’s omnichannel strategy, with a key responsibility to protect and drive Brand Equity.
1. The successful candidate will be responsible for driving retail sales across the London area, with a key focus on Flagship stores such as Harrods, Selfridges and Stand-Alone Boutiques.
2. Empower and educate the instore teams through coaching and support development of career paths.
3. Responsible for recruitment of in-store teams.
4. Regular reviews with team on KPIs, Sales vs LY, booked services, as well as the achievement of their overall targets in all three categories to enhance performance.
5. Build strong professional relationships with Store Managers, Sales Managers,buyers, and key decision makers, to ensure optimum working partnerships in the development of the Chanel business.
6. Create sales strategies and analyse data, whilst working towards sales targets by area and by door.
7. Work closely across all head office departments & Sales Manager.
8. Customer experience custodian.
9. Brand Ambassador.
What you will bring to the role:
10. Strong organisational skills and work within deadlines
11. Ability to meet the commercial and service driven targets
12. Business developer
13. Operational excellence
14. Proven experience in driving a regional sales team to achieve target
15. Proven experience and successful track record in the F&B marketplace
16. Great influencing skills
17. Full, clean driving license essential
You are energised by:
18. Working in a fast paced and demanding environment
19. People Management
20. Ability to make solid business decisions independently
21. Negotiation
22. Coaching and mentoring individuals to be there best
23. Being custodian of the brand developing excellent client experience
24. Advanced proficiency with MS Office, particularly Excel and PowerPoint, Teams
25. Ideas and solutions driven
What you will gain from this experience:
26. Being part of a dynamic Retail Development Team and sales organisation.
27. Opportunity to work with the most well-known luxury Global brands with a wealth of heritage.
28. Empowerment to take ownership of your impact within the brand.
29. You will be equipped and supported to drive your development and meet your career aspirations.
30. The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
31. Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
32. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’smore.
33. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
34. Platforms: Multiple Platforms to support across Wellbeing
35. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
36. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.
*Benefits are eligibility dependent and subject to change at any time