Key Responsibilities:
User Support & Service Delivery
* Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk
* Track and resolve tickets (incidents, requests, and tasks)
* Maintain and improve IT knowledge base and documentation
* Deliver high-quality support with a customer-first mindset
Infrastructure & Compliance
1. Maintain and update infrastructure documentation and CMDB data
2. Prov click apply for full job details