2nd Line Desktop Engineer
Location: Carlisle (Onsite)
Duration: 3 Months+
Rate: £16 P/H
Khuda Technology is seeking a skilled 2nd Line Desktop Engineer to join our client's team on a 3-month contract based onsite in Carlisle. The role involves providing hands-on technical support, with a strong focus on rebuilding and configuring laptops, troubleshooting hardware and software issues, and supporting general desktop management.
Responsibilities:
* Provide 2nd line technical support for end users, resolving escalated incidents and service requests.
* Rebuild, configure, and deploy laptops and desktops to company standards.
* Perform hardware diagnostics, repairs, and upgrades as required.
* Assist with software installations, updates, and general device management.
* Maintain accurate records of work carried out, including asset tracking and documentation.
* Collaborate closely with the wider IT team to ensure efficient issue resolution and service delivery.
Skills:
* Proven experience in a 2nd Line Desktop Support or similar IT support role.
* Strong hands-on experience rebuilding and configuring laptops/desktops.
* Good knowledge of Windows 10/11 environments.
* Familiarity with general desktop management and basic software deployment tools.
* Exposure to SCCM is a plus but not essential.
* Excellent troubleshooting and communication skills.
* Ability to work effectively in an onsite, fast-paced environment.
#J-18808-Ljbffr