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Account Manager-German Speaking role focuses on the retention and growth of existing TrueCommerce Mid-Market clients in the DACH region and across Europe. You will have expertise in client satisfaction and retention, with a passion for delivering exceptional service and business value. This role will be focused on proactively growing & retaining relationships with existing clients in the Mid-Market space. An Account Manager must be confident, detail-oriented and hard-working. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!
Must be Fluent in German + English
We value our employees with competitive benefits, career development, recognition programs and more!
As An Account Manager-German Speaking, You Will
* Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.
* Developing trust relationships with a book of mid-tier customers to ensure they do not churn.
* Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
* Highly responsive to customer requests via email and tasks.
* Maintain high level of opportunity follow-up to ensure all opportunities are updated
* Be a trusted advisor and advocate for the customer both internally and externally
* Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.
* Continually update TrueCommerce CRM with notes and activities
* Attend department meetings and educational activities to stay up to date on the latest developments and trends within the industry.
Requirements For Success
* 3-5 years Account Management or Customer Success for existing customers.
* Fluent in German + English
* A genuine desire to build relationships with existing customers
* Proven overperformance in exceeding retention & sales quotas
* Enjoys proactively reaching out to customers to recommend new solutions and upselling
* This individual enjoys solution selling and thrives on change
* Strong technical aptitude is a must.
* Strong phone skills, exceptional listening skills, and above-average problem-solving skills
* Proven ability in building client rapport
* Organizational skills with an emphasis on attention to detail
* Working knowledge of EDI is very helpful
* Willingness to dedicate extra effort beyond normal working hours
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.
Come join our team!
Please visit our careers website for additional information.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Human Resources Services
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