Hello there,
Greetings from INFOPLUS TECHNOLOGIES!!!
We are looking for "Production Applications / L2 Support Engineer".
JOB DETAILS:
Minimum years of experience: 6+ years
Areas of responsibility:
• Excellent communication skills and person should be more collaborative with multiple internal teams.
• Should be interested working in Support projects. Willing to work during weekend shifts on a rotational basis.
• Working exp. on Java and DB (either Dev or Support. Should be comfortable in analysing Java code or SQL query)
• Good hand on exp. with Splunk usage (No need to have Splunk admin knowledge, but need to have good knowledge on querying, reg-ex. Usage, alerts and dashboards setup etc.)
• Need to have Application log analysis skills and prior exp. to troubleshoot issues in production environments.
• ITIL / Ticket / Incident managing skills and previous work exp. on the same would be considered.
• Should be more pro-active with respect to Production issues and notifying the team about on-going and future predictive issues.
• Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s.
• Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
• Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident.
Interested candidates Share your CV at : radha.n@infoplusltd.com
let me know your interest at the earliest.
Thanks & Regards
Recruitment Team
Infoplus Technologies UK Ltd.