Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.
This role will be within our Metering team. You’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity, and water meters.
Our meter readers install, maintain, and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
Want to come and be a part of it?
What will you be doing?
Are you ready to take on a leadership role in our Energy business? This role is a full-time office-based role.
You will analyse data from meter reading visits to improve customer performance, lead forums to collaborate with field teams, ensure quality outcomes through continuous improvement, and provide clear weekly and monthly reports to senior stakeholders. You will support the Customer Relationship Management team, external stakeholders, and customers by resolving queries and providing detailed analysis. Additionally, you will identify opportunities to enhance performance and efficiency, lead your team to achieve department KPIs, maintain a positive attitude and professionalism, and support team development through coaching and mentoring.
Are you up for the challenge? Join us and make a difference.
What you’ll bring?
* Excellent communication and presentation skills with the ability to translate findings into actionable insights for stakeholders
* Able to manage SLAs and KPIs, with demonstrable performance management experience
* Advanced knowledge of Microsoft Office – PowerBI, Excel, and PowerPoint
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, including:
* Matched or contributory pension scheme
* Online GP service, available 24/7
* Employee assistance programme
* My Rewards portal with access to thousands of retail discounts
* Life assurance
* Cycle to work, salary finance, and give as you earn schemes
* Enhanced maternity, paternity, and adoption leave
* Reward and recognition scheme
In addition, this role offers:
* 25 days plus bank holidays
About us
We aim to be an employer of choice and a great place to work, attracting diverse and talented people who make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks foster an environment where everyone belongs.
Our values shape our culture and how we work together. We recruit with these values in mind to ensure your aspirations and ways of working align with ours:
* Responsible: We go further for our people, clients, communities, and the planet
* Open: We seek new and better ways of exceeding expectations
* Together: We work as one team; the whole is greater than the sum of its parts
* Ambitious: We embrace opportunity to lead essential infrastructure services for life
Whether you’re a trainee, apprentice, graduate, or progressing through your career, our industry-recognised programmes, training, and development benefit our people.
It’s an exceptional time to be part of M Group.
Please note: Occasionally, job adverts might close before the stated closing date. Apply early to ensure your application is considered.
For certain roles, successful candidates will undergo third-party background checks. Some roles require drug and alcohol testing during induction and onboarding.
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