Customer Service Advisor - Hitchin, Hitchin
Client:
Page Personnel
Location:
Hitchin, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
e433f7d29a02
Job Views:
5
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
* Full training and support provided
* Excellent benefits and career development opportunities
About Our Client
Our client is a global organisation with Head Offices based in Hitchin. They are committed to delivering high-quality services to their customers while maintaining operational excellence in their customer service department. Due to continued growth they are currently recruiting for a Customer Service Area Controller to deliver top tier customer service to their valued customers. They are open to candidates with varying experience levels, provided you are able to display a strong level of empathy and customer service. The role is based full time in Hitchin Monday to Friday.
Job Description
* Manage and respond to customer service queries promptly and efficiently.
* Coordinate and schedule operational tasks within the customer service team.
* Ensure accurate and timely documentation of customer interactions and resolutions.
* Full oversight of assigned customer accounts
* Schedule and dispatch work to Field Service Engineers via CRM system and update customers accordingly
* Processing and invoicing jobs & raising credit notes
* Spare parts ordering if required
* Collaborate with internal departments to address customer requirements.
* Monitor and maintain service standards in line with company policies.
* Provide operational reports and updates to senior management as needed.
* Support the implementation of new processes to improve service delivery.
* Assist in handling escalations to ensure customer satisfaction.
The Successful Applicant
A successful Customer Service Area Controller should have:
* Previous experience in customer service ideally within a B2B environment (not essential)
* A strong ability to multitask and manage competing priorities effectively.
* Proficiency in using customer service software
* Exceptional communication and problem-solving skills.
* Able to display a high level of empathy and uphold customer centric values at all times
* A proactive approach to identifying and implementing process improvements.
* A keen attention to detail and a customer-oriented mindset.
What's on Offer
* A competitive salary negotiable depending on experience, with an uplift after passing probation
* 28 days of annual leave plus bank holidays
* Opportunities for professional growth within a structured environment.
This is an excellent opportunity to join a reputable company in Hitchin. If you are passionate about delivering exceptional customer service, we encourage you to apply today!
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Created on 25/06/2025 by TN United Kingdom
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