Description
Do you want the opportunity to shape the way records and information is managed across Social Security Scotland?
Information is one of our most valuable assets, supporting the delivery of social security benefits to over one million clients across Scotland. This is a high-impact leadership role at the heart of the organisation supporting the front line delivery of benefits to Scottish citizens by ensuring that information is managed lawfully, efficiently and ethically.
As part of the wider Information Governance Team, you will be responsible for and lead the organisation's records management function, ensuring compliance with the Public Records (Scotland) Act 2011 through the development, implementation, and ongoing review of the Agency's Records Management Plan.
You will develop policies for the effective management of records and information and ensure compliance with these through assurance work.
You will lead a specialist team providing expert advice and acting as subject matter experts on record keeping and the effective use of the Scottish Government's electronic record and document management system, eRDM, influencing practice across a large and diverse organisation.
Responsibilities
Responsibilities
* Lead on the implementation and regular review of the Agency's Records Management Plan and update the Keeper of the Records of Scotland regularly to ensure that the organisation remains compliant with the Public Records (Scotland) Act 2011.
* Develop, maintain and communicate the organisation's strategy for managing information, and the policies, standards, procedures and methods necessary to implement the strategy and embed best practice.
* Provide professional records management advice and support to colleagues and be an ambassador for records management across the organisation.
* Oversee the corporate file plan on the electronic record and document management system ensuring the structure is maintained and managed in line with business and legislative requirements.
* Lead on the annual file review process in line with agreed retention arrangements and liaise with the Scottish Government's eRDM Team and appropriate stakeholders.
* Active participation in sector-wide Records Management professional working groups and maintenance of membership of professional bodies to maintain professionalisation within the organisation and profile across the sector.
Qualifications
Qualifications
A professional qualification or accreditation recognised by a UK KIM professions bodies in either Records Management, Information Governance, Archives or Library services or a commitment to work towards one.
Success Profiles
We use an assessment framework called 'Success Profiles' which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.
For this post, the following Success Profile elements will be assessed:
Experience
1. Extensive experience in establishing and maintaining records management systems, including developing policies, implementing retention and destruction procedures, and managing the secure and compliant preservation of records throughout their lifecycle.
Behaviours
* Leadership – Level 3
* Communicating and influencing – Level 3
* Working together – Level 3
You can find out more about Success Profiles Behaviours here.
Technical/Professional Skills:
You will demonstrate the following skills within the GKIM Framework.
1. RM08 – Records management policies and processes (Expert)
2. RM09 – Retention schedules (Expert)
How to Apply
Apply online, providing a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment
If invited for further assessment, this will consist of an interview and presentation.
Should a large number of applications be received, an initial sift may be conducted using the CV and personal statement on the Experience criteria. Candidates who pass the initial sift will have their applications fully assessed.
We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Expected Timeline (subject to change)
Sift – from 23rd February 2026
Interview – w/c 9th March 2026
Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government.
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via
Apply before 23:55 on Monday 23rd February
Contact Name - Nadia Forrest
Contact e-Mail -