About the Role We are looking for an experienced Customer Service Manager to lead the delivery of exceptional customer service across a regional portfolio of residential developments. You will be responsible for managing customer service operations from handover through the warranty period, ensuring high standards of quality, safety, and customer satisfaction. This is a hands-on leadership role, overseeing coordinators, operatives, subcontractors, and suppliers while working closely with internal teams such as Sales, Production, and Commercial. Key Responsibilities Customer Service Delivery * Lead and manage all regional customer service activity across occupied homes * Ensure daily defects, end-of-defects (EOD), latent defects, and sales works are managed and resolved within agreed timescales * Act as the senior escalation point for customers and clients, ensuring professional and timely resolution * Deliver consistently high customer satisfaction results and meet or exceed customer service KPIs Quality & Compliance * Carry out final “ready to move into” inspections and sign-off of completed homes * Maintain excellent workmanship standards and maximise first-time fixes * Conduct regular site visits to monitor quality of works by operatives and subcontractors * Ensure customers’ homes and personal belongings are pr...