Junior Service Desk Analyst
Job description
Contract Type: Permanent
Hours: Full Time 37 hours per week
Location of post: The Quays /Mobile Hybrid
We are currently looking for a Junior Service Desk Analyst to join our team.
The successful candidate will be responsible for interacting with customers and will perform tasks such as taking calls from customers and trying to resolve their queries.
The main duties of the post;
1. - Provide support and development for a subset of systems that are maintained by the Digital Services Division. Examples Include
2. Control and Operation of the Network Infrastructure
3. Control and Operation of the Server and Desktop Infrastructure
4. Incident Management – Fault and Change
5. Web Services and Data Analytics
6. Application Development and Support
7. Provide helpdesk support and guidance for system users
8. Perform limited systems analysis and problem identification.
9. Contribute to the development and maintenance of processes and systems which support the operation of the service.
10. Maintain system and project documentation in line with agreed procedures
11. Carry out site visits to progress installations, problem rectification or process identification
12. Keep up to date with advances in technology
Ideally you will have;
Must possess at least 4 GCSE’s, at grade A to C, one of which must be English Language or Welsh, plus mathematics, or possess equivalent occupational experience.
If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.
Applicants must attach a CV and covering letter (no more than two sides of A4 - within the same document) to their application, explaining why you are interested in the position and provide suitable evidence to meet the essentials in the person specification.
For an informal discussion,