Overview
Sales and Customer Services Executive role at Glencraft in Aberdeen. This is a full-time, permanent position. Glencraft is a social enterprise and Royal Warrant holder; every order sustains meaningful employment in the city.
As the first point of contact for our customers—from homeowners to luxury hotels, you will support customer inquiries and the end-to-end journey.
Responsibilities
* Respond to enquiries and manage orders accurately in HubSpot and WooCommerce.
* Provide warm, professional service at every step of the customer journey.
* Support our Aberdeen showroom and stock.
* Contribute to aftersales follow up and relationship building.
* Assist the BD Manager with customer insights and market research.
What We Are Looking For
* Experience in customer service, sales, or operational support (hospitality or retail backgrounds welcome).
* Organised and accurate, comfortable with digital systems.
* Warm, professional manner and clear communication skills.
* Interest in being part of a purpose led Aberdeen business.
What We Offer
* Competitive salary and bonus structure.
* Training in systems, products, and customer service.
* A supportive team where every contribution makes a difference.
Applicants must have the right to work in the UK. We are not able to provide visa sponsorship for this role. This is an office-based role in Aberdeen. Applicants should live within a reasonable commuting distance of our office and showroom. Please click the apply button to send your CV. Applications will be reviewed on a rolling basis. Glencraft is a Disability Confident Employer and welcomes applications from all backgrounds. We will make reasonable adjustments throughout the process.
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