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Claims Insight Delivery Manager, Haywards Heath
Client: First Central Insurance & Technology Group
Location: Haywards Heath, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: af3291a80548
Job Views: 7
Posted: 19.08.2025
Expiry Date: 03.10.2025
Job Description:
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high!
Are you a dynamic professional with exceptional stakeholder management skills? Do you have hands-on experience with SAS, SQL, or similar programs? Are you well-versed in actuarial methodologies, particularly claims reserving? If so, we want you to join our team!
We’re looking for a Claims Insight Delivery Manager to join our Performance team, either working remotely or based in our offices in Salford Quays, Manchester or Haywards Heath, West Sussex.
In this role, you’ll be a senior team member responsible for developing best-in-class Claims Insight. You will manage the vital link between frontline operational claims, pricing/underwriting/reserving, and external stakeholders, utilizing data to inform past and future business results.
The Claims Insight Delivery Manager will use their extensive understanding of actuarial techniques paired with insights produced to inform reserving projections and impacts on the 5-year plan.
You’ll also play a vital role in developing junior talent within the Performance Function and supporting their growth.
Core skills required:
* Strong stakeholder management and the ability to present information to Exec level
* Experience using SAS, SQL, or similar programs
* Knowledge of actuarial methodologies, especially claims reserving
Key responsibilities:
* Deliver regular reports on claims indemnity performance to support monthly and quarterly executive reporting
* Analyze performance trends, inconsistencies, and opportunities based on executive priorities
* Build and maintain data models (using SAS), leveraging multiple data sources to develop insights into claims performance
* Present and visualize analysis clearly, providing insightful commentary with actionable recommendations
* Collaborate with operational teams to improve indemnity performance and follow through on recommendations
* Coach and mentor Claims Insight analysts, especially around SAS capabilities
* Work with Finance to track and evidence benefits across expense, income, and indemnity
* Engage with industry benchmarking providers to evaluate company performance and inform KPIs
* Support forecasting impacts related to claims inflation from internal or external factors
* Represent Claims Insight Manager in stakeholder meetings
* Assist the wider Performance team as needed
Experience & skills needed:
* Proven experience in data mining, transformation, and reporting using SAS, SQL, and other tools
* Experience using data and insights to understand claims indemnity performance
* Ability to lead performance discussions and recommend improvements
* Ability to work under pressure managing multiple tasks
* Excellent communication skills, including managing difficult conversations
* Team-oriented, with a collaborative approach
* Ability to present technical information clearly
* Experience in line management and colleague development
* Advanced MS Office skills
* Advanced SAS Enterprise Guide skills
* Proficiency in SQL or similar tools
* Understanding of actuarial methodologies
* Strong analytical and numerical skills
* Data presentation and visualization skills for diverse audiences
* Creative problem-solving abilities
* Knowledge of Lean/Continuous Improvement methodologies
* Ability to communicate risks and issues effectively
* Commercially focused and results-driven
* Understanding of Motor insurance industry
Behaviors:
* Use facts and data to inform decisions
* Attention to detail and accuracy
* Clear and concise communication of complex information
* Self-motivated and enthusiastic
* Flexible and positive attitude
* Decisive and proactive
* Organized and proactive
* Embed company values
* Team player
If you’re the right candidate, we look forward to hearing from you. Apply today!
We pride ourselves on being a great place to work. See what our colleagues think about working here.
What can we do for you?
People first. We’re passionate about our colleagues and providing an exceptional working environment. Our workplaces are energetic, inspirational, and supportive. Check out our perks in full.
Interested? Our Talent team can tell you everything about what we’re looking for and what we offer, so get in touch.
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