Service Manager Are you an experienced service professional with strong leadership skills and a hands-on engineering background? Our client are looking for a Service Manager to lead, coordinate, and support a team of seven field service engineers, ensuring the highest standards of service delivery, customer satisfaction, and technical excellence. This is an excellent opportunity to join a growing, forward-thinking organisation recognised for its commitment to innovation and high-quality engineered water treatment solutions. The Role As the Service Manager, you will: * Lead, support, and motivate a team of seven field service engineers, ensuring consistent delivery of high-quality on-site service and maintenance. * Take a hands-on role in technical troubleshooting, commissioning, and maintenance of engineered water treatment systems. * Plan and coordinate service activities, ensuring resources are allocated efficiently and customer needs are met on time. * Manage escalations and provide expert technical support to resolve complex issues. * Monitor team performance and service KPIs, ensuring targets are achieved and customer satisfaction remains high. * Develop your team’s technical skills through coaching, training, and regular performance reviews. * Collaborate closely with internal departments including Commercial, Operations, R&D, and Quality to ensure smooth communication and continuous improvement. * Contribute to service process enhancements, identifying opportunities for efficiency and automation. About You You’ll bring: * A degree or technical qualification in Engineering or a related field. * Proven experience in a service engineering or service management role (ideally 5 years). * Strong knowledge of engineered water treatment systems – experience with ClO₂ (chlorine dioxide) technology is highly desirable. * A practical, hands-on approach to engineering with the ability to lead by example in the field. * Excellent leadership and communication skills, with a focus on developing and supporting your team. * Strong organisational, problem-solving, and planning abilities. * A proactive attitude toward continuous improvement and customer service excellence. * Comprehensive understanding of relevant legislation, regulations, and industry standards. What’s on Offer * Competitive salary depending on experience * Group Personal Pension scheme * Private Health Insurance (after 3 years of service) * Bike-to-work scheme * Electric car salary sacrifice scheme (after qualifying period)