Strategic Leadership & Vision
* Define and execute the multi‑year strategy for the Tax and Benefits Platform, aligning it with HMRC’s operational and policy goals.
* Drive innovation and “Big Thinking” across SAP Technology, Sovereign Cloud, and SAP S4/HANA migration and alignment.
* Unify platform services across Cloud and Integration landscapes to increase speed‑to‑market while maintaining security and reliability.
Technical Oversight & Delivery
* Act as the accountable owner for the Enterprise Tax Management Platform (ETMP), ensuring technical services meet organisational and user needs.
* Oversee platform performance, lifecycle management, patching strategies, and the security of BAU services.
* Lead complex migrations and technical service designs, bridging the gap between legacy systems and modern cloud architectures.
Operational Excellence & Live Services
* Provide expert leadership of Live Services, ensuring high availability and robust performance for HMRC’s Critical National Infrastructure, including ETMP.
* Own and mature the Service Management strategy, including Service Transition and Live Operations processes.
* Enforce operational governance by managing SLAs/OLAs, leading high‑impact incident and problem management.
Stakeholder & Supplier Management
* Influence at Executive Committee (ExCom), Director and Senior Leadership Team levels on complex technical issues and platform strategies.
* Oversee third‑party “Run” suppliers, ensuring contractual compliance, security audits, patching standards and business continuity exercises.
* Collaborate with cross‑government IT leaders to shape shared standards and strategic approaches.
People & Practice Leadership
* Lead and develop diverse teams of service managers, platform engineers and operational specialists, fostering high performance and technical excellence.
* Drive alignment between Change Delivery, Techno‑Functional teams, Live Services and wider CDIO stakeholders to ensure seamless end‑to‑end service experiences.
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