Operations Assistant
Salary: £28k
Location: Potters Bar
️ Office requirement: 4 days per week, 1 day remote
Employment type: Permanent, Full-Time
The role
As Operations Assistant, you will work closely with our Operations Manager to ensure that we are primed for growth, and all is running smoothly behind the scenes. Working closely with our Customer Service and Sales teams, you will be key to our ability to provide a premium customer experience, ensuring that all orders arrive with our customers beautifully packed, with no issues, and exceeding SLA expectations. You will be a passionate player in our plan to become a beloved, iconic British brand that cultivates joy, protects wildlife.
You’ll report directly to Jem, our Operations Manager, supported by our Head of Business Operations, Amelia.
Sounds great, what will I be doing?
Supply Chain & Logistics
* Monitoring current shipping times with our freight team and keeping the PO shipment tracker up to date with arrivals and booking updates
* Updating internal documents to show the wider team what has arrived and been putaway in the warehouse
* Day to day communication and troubleshooting with our Warehouse and Customer Experience teams
* Arranging the creation and on time delivery of PR mailers, in collaboration with Marketing Team
* Ordering, on time delivery and availability of print marketing to the warehouse
* Assisting with the organisation of warehouse stock checks
* Assisting with any operational issues in our personalisation process
Wholesale Operations
* Pulling orders and loading product data into EDI systems
* Entering sales orders into our ERP
* Manage the outbound Order Book and ensuring that orders are going to the warehouse in time
* Sharing new orders with our warehouse and ensuring that we are maintaining our pick/pack/dispatch SLA
* Managing order issues with our Bronze Trade accounts, such as invoices, missing items and delivery queries
* Supporting with US Trade growth
* Supporting with any other administrative needs
Systems Support
* Assisting with the set up of products on the back end of our Ecom and Trade websites
* Ensuring that products are correctly synced from our ERP to our website platform
* Checking error logs to ensure all orders are correctly synced to our ERP
* Reaching out to third party technical support
Project work
Assistance with all project work including, but not limited to:
* Ensuring operational readiness for company growth
* Continuously improving our unboxing experience
* Ensuring website improvement projects are compliant with our current back-end systems
* Personalisation quality improvement with our Production team
* Market expansion into the US and Europe
What exactly is Elizabeth Scarlett?
A lifestyle and accessories brand that helps fund wildlife conservation — £2 Million in direct contributions by 2030 is our goal.
We predominantly sell personalised and embroidered velvet accessories across the Pouches, Makeup, Travel, Sleep and Bags categories. People love gifting, receiving and treating themselves with our products because of the little moments of joy and continuous reminders of wildlife they bring.
Our mission is to create joy by making exceptionally high-quality products that are inspired by nature, beautifully functional and adorned with hand-painted designs by our founder, Lizzie.
In 2025 we will be:
* Growing our US business to 50% (or more!) of total revenue
* Redefining our brand into a standout memorable asset
* Developing our product categories for commercial scale
What do I need to bring with me?
* Comfortable operating in an ever-changing environment and able to adapt and thrive in a high-growth start-up
* 1+ years of experience in a similar role
* Strong Excel/Google Sheets abilities
* Experience using an ERP/WMS
* Netsuite and Shopify experience preferred but not required
* Experience of 3PL relationships preferred but not required
* Excellent written and verbal communication skills
* UK bank account, a NI number, proof of eligibility to work in the UK, able to speak English fluently.
What we can offer you
Salary with Performance-Based Bonus
* £28,000 depending on experience
Flexibility
* Hybrid working model, with 4 days in-office
* 24 days holiday, plus bank holidays
* Up to 1 month fully-remote working from any country in a +/-2 hour timezone
Personal Development
* Annual Learning & Development budget (3% of gross salary)
* Annual Summer Retreat (e.g., 2 days at 42 Acres!)
Team Perks
* £500 of Elizabeth Scarlett products per year + 60% team discount
* Personal code with a 25% discount for friends & family
Interview Steps
1. Phone call interviewwith our People & Culture Manager (no video required)
2. Task completion
3. Second interview with Amelia, our Head of Business &Planning
Interested? Apply Now!
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