Job Description
Platform Lead
The Platform Lead- WTP operates at the intersection of business and technology, bringing both groups together to identify opportunities to deliver optimal customer experiences through automation and process improvement.
As the primary technology business partner for the World Travel Protection (WTP) business unit, this role will:
1. Be responsible for maintaining the business/IT roadmap and high-level technology strategy for WTP
2. Take overall responsibility for the operational performance of WTP systems worldwide in partnership with other technology leaders for WTP
3. Act as a bridge between IT and business teams to provide innovative solutions to business problems
4. Work with key stakeholders to formulate a broader strategic view of technology across WTP
5. Be the technical system owner for WTP’s Salesforce instance, which is an important supporting system for WTP’s operations, sales, and marketing teams
6. Have direct responsibility over prioritisation and planning for the Salesforce team’s BAU, enhancement and project activities
7. Ensure WTP’s day-to-day business needs are being met by shared technology platforms (telephony, infrastructure, data, and security)
8. Work with our Portfolio Manager, Director of IT (WTP Canada), Solution Architect, and Group Platform Managers to deliver new projects for WTP following the Cover-More Group Project Framework.
9. Support WTP technology teams across all locations (inc. UK, Australia, India, and Canada) and business units (inc. operations, sales, marketing, training) to ensure our technology solutions are fit for purpose
10. Work with subject matter experts and WTP leaders to manage change processes in deploying new technologies and process improvements
11. Collaborate with internal IT Business Partners to manage dependencies across teams and systems to deliver WTP priorities while aligning to IT capacity constraints and priorities
12. Engage with solution architects, project stakeholders and 3rd party vendors to ensure we deliver the most appropriate solutions for our customers and internal users
So, what’s the job?
13. You’ll lead and guide the implementation of technology-led business process improvements and contribute to the overall design governance of the technology delivery projects
14. You’ll ensure alignment of solutions and delivery to Cover-More Group architecture and project management practices whilst supporting and facilitating the governance and adoption of the right technology solutions that are fit for purpose for WTP
15. You’ll assess the direct and indirect impact of solution and architecture on the end customer and seek opportunities to improve the overall customer experience (both efficiency and effectiveness outcomes), ensuring Operational Integrity and Excellence of the Implemented Salesforce Solution and its associated Integrations
16. You’ll develop, own and implement platform maintenance strategy for Salesforce and ensure WTP’s maintenance needs are being met for other shared services
And what are we looking for?
17. You’ll have experience in a senior Platform Lead/ Manager role with good exposure to Salesforce case management solution and MuleSoft integration experience within a complex business environment. (Preferably Fintech)
18. You’ll have a thorough understanding of Salesforce technology frameworks and strong understanding of MuleSoft technology architectural frameworks, standards, application and integration architecture.
19. Multi-vendor integrations experience.
20. You’ll have a knowledge and experience leading teams that use Salesforce and MuleSoft Platform-based technologies, integration frameworks, Integration patterns, cloud-based infrastructure (AWS) and Business Intelligence (ETL, Data Warehouse, Analytics)
21. You’ll be able to communicate problems and solutions to various levels of stakeholders, possessing strong relationship management skills, working within/with complex matrix structures
22. You’ll be able to work with architects and senior developers to guide and develop solution designs and define a strategy for the WTP platform
So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
We also offer some fantastic benefits including:
23. Travel insurance
24. Discounts on company products
25. Health insurance
26. Life insurance
27. Income protection
28. Short term incentive plan – company bonus
29. Employee reward and recognition scheme
30. Competitive family and parental leave programme
31. Employee assistance program
32. Wellness reimbursement scheme
33. Volunteering leave
34. Online learning and training opportunities
35. Professional membership
36. Work anniversary leave
37. Generous annual leave + the opportunity to purchase additional leave
Apply today and let’s go great places together!