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3rd line Support Engineer, newcastle-upon-tyne, tyne and wear
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Client:
NRG.
Location:
newcastle-upon-tyne, tyne and wear, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Seeking a skilled Senior Support Engineer to provide expert 3rd line support across internal and external users. You'll resolve complex incidents across Microsoft 365, Azure, and on-premises systems, driving first-time fixes and improvements. Enjoy autonomy and technical growth in this hands-on role.
Responsibilities:
* Deliver advanced 3rd line support for Microsoft 365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows 10/11.
* Manage and prioritize complex incidents via various channels to meet SLAs.
* Execute controlled live changes following protocols.
* Mentor junior engineers and suggest system/process improvements.
* Collaborate with vendors and internal teams to resolve issues.
* Occasional UK travel for site support.
Requirements:
* Strong technical skills in Microsoft technologies, endpoint protection, networking, and Intune.
* Good understanding of IT security and vulnerability management.
* Proactive troubleshooting and customer service focus.
* Independent work ethic and strong relationship-building skills.
* Full UK driving licence.
Bonus:
* Firewall and ITIL experience.
* Solid networking and infrastructure knowledge.
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