<div><h3>Overview</h3><p>Working Hours: Full time 37.5 hours per week - Monday to Friday. The Senior Business Analyst plays a pivotal role in enabling ND&Is tooling portfolio by translating product vision and business needs into clear, structured requirements that ensure effective design, build, testing and adoption across both AI‑enabled and in‑life digital tools.</p><h3>Responsibilities</h3><ul><li>Partner with Product Managers (AI & Automation and In‑Life Tools) to refine use cases, features and backlog items, ensuring they are well‑defined, value‑aligned and ready for development.</li><li>Elicit, analyse and document high‑quality functional and non‑functional requirements across ND&I, producing clear artefacts such as use cases, acceptance criteria and simple process or data views.</li><li>Break down complex business problems into structured components, enabling aligned solution design and predictable delivery across operational and technical teams.</li><li>Collaborate with OSS/IT, technical system leads and Application Engineers to assess feasibility and surface integration, data and security implications early, without owning technical design.</li><li>Support AI & Automation initiatives by documenting automation use cases, business rules, decision logic and required data inputs/outputs, and by helping define measurable success criteria.</li><li>Support lifecycle management of in‑life tools by capturing enhancement needs, assessing impacts across teams and ensuring governance documentation remains complete and auditable.</li><li>Support issue and incident management for ND&I tools by analysing reported problems or defects, clarifying expected behaviour, and working with Product Managers, OSS/IT and delivery teams to enable timely resolution and reduce recurrence.</li><li>Provide BA support to POCs, pilots and MVPs by refining scope, defining acceptance criteria and coordinating structured user feedback.</li><li>Support UAT planning and execution, validating delivered functionality against agreed requirements and business expectations.</li><li>Maintain clear traceability between requirements, development outputs and intended business value throughout delivery.</li></ul><h3>Qualifications</h3><ul><li>Strong experience as a Business Analyst within digital, tooling, OSS/IT or technology‑enabled environments.</li><li>Proven ability to operate within agile, product‑led delivery models, including backlog refinement and working within multi‑disciplinary squads.</li><li>Skilled in requirements engineering, problem decomposition, business rules definition and translating business needs into structured artefacts.</li><li>Good understanding of data flows, system integrations and governance considerations in complex, multi‑system environments.</li><li>Ability to support both structured systems development and emerging AI/automation use cases.</li><li>Excellent communication, facilitation and documentation skills across operational and technical audiences.</li><li>Experience supporting POCs, pilots or MVPs through requirements clarity, acceptance criteria and feedback evaluation.</li><li>Comfortable managing ambiguity, multiple initiatives and proactively escalating risks or misalignment.</li></ul></div>