Key Account Executive
Monday to Friday - Permanent
Competitive Salary! plus bonuses
Churches Fire and Security Ltd is and an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated professional to join the team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking an Account Handler to work from our Head Office in Chandlers Ford.
The Role:
* Taking ownership of a portfolio of accounts, ensuring each client receives a high level of quality service that reflects the company's Vision and Values.
* Maintain the company's existing relationships with customers through regular meetings and phone calls.
* Assisting with increasing retention and improving commercial value with client accounts.
* Keeping Managers and Directors informed of any major account changes, re-tenders, issues or queries.
* Ensuring KPI's are met and Service Level Agreements and adhered to.
* Ensuring consistent communication with all necessary stakeholders.
* Making sure that all service orders outstanding with your clients are completed in the quickest time possible.
* Following up outstanding quotations.
* Monitoring your accounts and ensuring that overdue debt is kept to a minimum, working in partnership with the credit control department.
* Auditing your accounts on a regular basis.
* Ensuring that all information inputted on to the system is accurate and any inaccurate information is deleted.
* Playing a positive part in the team and contributing to overall team goals!
The Ideal Candidate:
* Must have previous customer services/account management experience from either an office, call centre or contact centre environment!
* Will ideally have experience of managing a portfolio of clients’ accounts from a service environment.
* Must be used to liaising with clients via phone and email and will ideally have some experience meeting with clients face to face.
* Must have a good telephone manner and strong IT skills!
* Must be accurate and have good attention to detail.
* Will have a can-do attitude and be proactive with their own work load.
* Must produce work to a high quality and be able to react to different tasks as they arise!
* Must be a positive person with good work ethic and attitude!
Apply now or contact the Recruitment Team on; 03330112328 or email recruitment@ churchesfire.com
Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background. #J-18808-Ljbffr