This is your chance to become the technical "boots on the ground" for a global operation. Acting as the primary tactical counterpart to the Global Systems Manager, you will turn high-level infrastructure plans into reality. In this role, you aren't just a ticket-closer; you are the hands-on expert ensuring our international sites are connected, compliant, and operational.
Working hours: 37.5 hours per week
Salary: £40,000 - £45,000 DOE
*** Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS ***
Why join Acorn?
Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100
The Role Consists Of
Technical Escalation Lead: Serve as the "Level 2/3" expert. When the helpdesk faces a complex, non-routine hardware or software issue, you are the problem solver who steps in to fix it.
Infrastructure Execution: Get hands-on with the physical layer. You will support the installation, cabling, and racking of servers, switches, and power (UPS) hardware at global sites.
Systems & Virtualization Support: Maintain the health of our virtual environment. You will support the lifecycle of Virtual Machines (VMs) and ensure our Hyper-V platforms are running smoothly.
Telephony & Comms: Assist in the setup and troubleshooting of company PBX and VoIP systems to keep our global teams communicating effectively.
Global Field Projects (International Travel): Be the face of IT on the ground. You will travel internationally (approx. 10%) to execute infrastructure projects, manage new office setups, and handle site expansions.
Operational Continuity: Execute critical system maintenance to ensure zero business disruption. (Note: This occasionally requires flexible hours during off-peak windows).
Asset Coordination: Work with the Manager to track global hardware lifecycles. You will help maintain the pristine documentation and organization of our server room environments.
Skills & Experience
Technical Background: 3–5 years of hands-on experience in an infrastructure or hardware support role.
Core Tech: Practical experience with Hypervisors, Virtual Machines, and server hardware is essential.
Networking: A solid understanding of physical network troubleshooting and rack management.
Travel Ready: The role involves project-based travel to global sites. While you may be UK-based for extended periods, you must be ready to travel for concurrent deployments or hardware refreshes when the project cycle demands it. Up to 10% Travel.
Flexibility: Comfortable working non-standard hours when necessary to match global time zones.
Who We Are Looking For
A "Number Two" Mindset: You can take a plan developed by management and execute it independently with precision.
Problem Solving: You have a high "learning aptitude" and can figure out unfamiliar hardware or complex issues without constant supervision.
Initiative: You are self-motivated and stay productive even when your manager is remote or traveling.
Communication: You provide clear updates to ensure management always knows the status of a project, no matter where you are in the world.
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.