Do you want to turn your passion into your profession? Are you a fitness enthusiast who loves interacting with people or are you starting out on your journey within the wellbeing space? Do you have exceptional customer service skills and a passion for creating a welcoming and positive atmosphere? We are hiring Front-of-House on behalf several of our clients - Premium Wellness Brands and Boutique Studios in London with the opportunity to start immediately. Salary: £12-14 per hour or £25,000 full time Working Hours: Part and Full time options Additional perks dependent on the company The Responsibilities: Provide exceptional guest experience through all communication channels, currently including face-to-face interactions, phone calls, email, SMS, website contact forms and live chat, and Social and public review sites. Managing and closing all in-bound communications (from DM’s, to technical support, to explaining studio policies and answering basic business queries), ensuring a follow-up note or action has been set in the guest profile to continue relations. Liaising with the wider team to efficiently solve guest queries (from lost property to supporting PT) and sharing requests outside the GE realm to the relevant internal team. Working with HR to manage system adjustments and guest communications for any emergency class cancellations or last-minute schedule changes (through business hours). Where possible, highlighting ‘how-to’s’ and features to support a seamless class experience for our guests, when online classes are taking place. Actively engaging with the marketing team to know first-hand our products and services, including any timely campaigns and events to give relevant advice to guests. Monitoring and efficiently responding to feedback, both in-studio and online (currently MBO, Facebook, Instagram, Google). Opening and closing of the studio. The Person You are a people person; you are approachable, warm, relatable with a high level of emotional intelligence. You are positive, confident, and naturally ‘service-oriented’ with an in- built desire to make someone’s day You are self-motivated, curious, resilient, not easily overwhelmed and can handle yourself in challenging situations. You are flexible with your working hours between 06:00 - 21:00 and across weekdays and weekends. You understand health, movement and being well – without having to be an expert. You are passionate about what we do and feel aligned on our brand purpose. Experience in a customer-facing role; ideally within wellness, retail, or hospitality. Great verbal and written communication skills. A practical problem-solver with the ability to process a variety of requests. Computer literate & tech savvy What the Company offers: Competitive salary, holiday allowance and statutory benefits contributions. Unlimited drop-in classes in studio and a Brand team discount on additional studio class packs. Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.