Assistant Director of Service Delivery (South Region)
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Help shape a future where fewer people die by suicide.
Samaritans is entering an exciting new chapter, focused on transforming how we deliver support to those in greatest need. As Assistant Director of Service Delivery (South), you’ll play a crucial leadership role in shaping our future direction, ensuring our services remain accessible, resilient, and able to make the biggest possible difference across the UK in our mission to reduce the number of lives lost to suicide.
In this pivotal new role, you’ll work alongside our incredible team of Samaritans to implement transformational change within our service delivery structure - starting with our South East Pathfinder region. You’ll help design and embed a sustainable, inclusive, and high‑quality service delivery model and structure that ensures everyone who needs Samaritans’ support can access it safely, whenever and wherever they need it, because tomorrow is too late.
Qualifications
* Brings expertise in leading complex organisational change with empathy and purpose.
* Is a collaborative and emotionally intelligent leader who can inspire, empower, and harness the contribution of our teams.
* Has experience in service design, operational leadership, and using data and evidence to drive improvement.
* Understands the importance of safeguarding, inclusion, and working with volunteers in sensitive environments.
* Has a positive approach and values human connection and collaboration.
You’ll be a key driver of innovation and resilience within our service, helping ensure that Samaritans’ life‑saving work continues to reach people in their moments of greatest need.
If you’re motivated by impact, connection, and the opportunity to shape the future of our life‑saving listening support in the UK – we’d love to hear from you.
Contract terms
* £70,000 – £75,000 per annum with benefits
* Full‑time hours are 35 hours per week; flexible working arrangements are available.
* Hybrid working – home‑based contract with an Ewell (Surrey) office and significant travel across the region.
Location
The successful candidate should live within close proximity of the South East region. Regional map available here.
About Samaritans
You’ll join a values‑led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
Samirens is wholly committed to inclusion and diversity and to building a culture where everyone is appreciated for the unique person they are. We particularly welcome applications from disabled, racialised minority, and LGBTQ+ candidates.
Criminal record check (DBS)
The role will require an Enhanced DBS check with Adults and Children’s Barred Lists.
To Apply
Complete the application questions and submit your CV with a brief supporting statement. We kindly ask that you don’t rely on AI tools for your application answers or to generate interview answers. We want to see your own unique ideas and writing skills.
Applications will close Sunday 23rd November.
Interviews
The selection process will be in two stages with virtual interviews on 4th and 5th December. Those proceeding to the second stage will be invited to an interview in person at our Ewell office on 9th, 10th or 11th December 2025.
Seniority level
Director
Employment type
Full‑time
Job function
General Business, Management, and Other – Non‑profit Organisation Management
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