What’s in it for you
?
1. A competitive salary of £29,000 + service charge
2. Access to medical, life insurance and pension benefits
3. Complimentary overnight stays with breakfast after 6 months
4. 50% discount on food and beverage across the group
5. Seasonal parties and social events
6. Complimentary meals whilst on duty
7. Complimentary uniform laundry
8. Season ticket and cycle loan schemes
9. Complimentary internet for personal use
10. Long service awards
11. Online discounts with over 1000 outlets
Key Responsibilities:
As Guest Service Supervisor, you’ll play a key role in delivering seamless front-of-house operations:
12. Supervise the team and support with day-to-day operational challenges
13. Ensure smooth lobby operations with consistent staffing and coverage
14. Maintain high presentation standards across guest areas and front desk
15. Handle guest queries, complaints, and room moves promptly and professionally
16. Coordinate arrivals and departures, keeping guests informed at all times
17. Liaise with departments to deliver exceptional customer experiences
18. Support financial processes including posting charges and managing petty cash
19. Lead shift handovers and maintain clear communication across teams
20. Assist with training, development, and performance management of team members
What we’re looking for:
We’re keen to speak with candidates who bring a passion for service and leadership:
21. Previous experience in a hotel front office or reception supervisory role
22. Strong focus on delivering exceptional customer service
23. Confident communicator with excellent organisational skills
24. Ability to lead, motivate, and support a team
25. High attention to detail and professional presentation
26. Flexibility to work shifts including weekends
If you’re looking for your next step as a Guest Service Supervisor in Ascot, this is a fantastic opportunity to grow your career in a luxury setting. Apply now to take the next step.
Job Number │ 935589/INDFOH
Location │ Ascot
Role │ Guest Service Supervisor
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.