When you join MercyCare, you join something bigger. A communityof staff that make a difference at the heart of the community. As aleading Western Australian not-for-profit provider of aged care,family, community, early learning and disability services wesupport people throughout life’s journey. We invest in ourpeople by building rewarding careers, offering training anddevelopment opportunities and a values-driven culture where ourpeople can belong and thrive.
About the role
An exciting opportunity exists for an experienced TeamLead – Business Support to join our Aged CareServices team. This position provides strategic and operationalleadership across business support, administrative and reportingfunctions, ensuring systems and practices are efficient, compliant,and aligned with the delivery of high-quality, person-centredcare.
In this role, you will be responsible for streamlining businessand administrative processes to improve efficiency andeffectiveness, overseeing accurate and timely billing and claims tomaximise revenue and support cash flow, and ensuring the deliveryof trusted, timely reporting that provides a single source of truthfor operational and financial performance. Working collaborativelywith key internal and external stakeholders, you will establishfeedback mechanisms to identify, understand and resolve complexbusiness challenges, driving continuous improvement across theservice.
The Team Lead will also play a key role in the development,implementation and enhancement of systems, processes and tools thatdemonstrate compliance with all relevant legislative and regulatoryrequirements. A strong focus on quality improvement, innovation andevidence-based practice will underpin your leadership approach,supporting improved service outcomes for clients and operationalexcellence for the organisation.
This position manages a team comprising Business SupportOfficers and Business Support Administrators with responsibilitiesshared across our West Perth Head Office andWembley site.
About you
We are seeking a motivated and capable leader with demonstratedexperience in managing business support or administrative functionswithin a complex service environment. Strong analytical,organisational and communication skills, together with a provenability to lead teams, optimise processes and use data to informdecision-making, will be essential to success in this role.Experience within the Aged Care or community services sector willbe highly regarded.
Key skills will include:
* Tertiary qualification in a relevant business, managementor information technology discipline (or equivalentexperience)
* Strong project management skills across the projectlifecycle.
* Ability to interpret legislation, standards and policy, andtranslate into practical systems/processes.
* High level analytical skills with proficiency inspreadsheets and data/reporting systems.
* Excellent interpersonal, communication and conflictresolution skills (includingde‑escalation).
* Proven team leadership, coaching and performance managementcapability.
* National Police Clearance (obtained within the last 6months)
* Drivers licence
About the benefits
You’ll become part of an inclusive, diverse, and welcomingWestern Australian organisation passionately committed to making ameaningful impact in the local community. Our MercyCarePromise is focused on ensuring our people are connected andempowered to make a positive difference in the heart of ourcommunities.
As a valued team member, you’ll also enjoy accessto:
* Not for profit Salary Packaging options up to $18,000!
* Childcare discounts for your little ones
* Options to purchase additional leave
* Career Pathways, Professional Development and Training
* Comprehensive Wellbeing Program including discounted healthinsurance and free flu vaccinations
To Apply
Click "Apply Now" to visit our website andsubmit your application. Applications close on 7th December 2025,but don't wait—apply early, as the recruitment process maybegin before the closing date.
Mercy Care values individuality. If you experienceneurodiversity or live with a disability and would like support oraccommodations to fully participate in our recruitment processreach out to us at hr@mercycare.com.au we wouldlove to hear from you. Please note all other applicationsmust be received via the online portal to beconsidered.
With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud tomake a positive difference in our local communities. We live by ourvalues – respect, integrity, compassion, justice, excellence,and courage.
We are committed to safeguardingand protecting children, young people and the vulnerable. We inviteapplications from people from all walks of life, includingAboriginal and Torres Strait Islander people, and those fromdiverse ages, cultures, faiths, abilities, gender andsexuality.
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