Role - Customer Support Engineer – WAMS
Work Model - Fully Remote
Contract Type – 6 months contract Inside IR35 (Likely to be extended every 6 months)
Day Rate – Competitive market rate
Key Skills / Screening Keywords
WAMS, Power Systems, EMS, DMS, SCADA, eterra
Job Description
* Bachelor’s degree in Electrical Engineering, Computer Science, or related field
* Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology
* Hands-on experience with WAMS platforms (GE, Siemens, ABB, or similar)
* Experience with Linux/Windows servers, networking, and databases (Oracle/SQL)
* Familiarity with IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850
* Strong problem-solving and analytical skills
* Excellent communication skills for working with global customers
Responsibilities
* Provide L2/L3 customer support for WAMS applications and infrastructure
* Troubleshoot WAMS performance, connectivity, and data quality issues
* Monitor real-time PMU data flows
* Support incident, problem, and change management (ITIL)
* Perform root cause analysis and implement corrective actions
* Support upgrades, patches, and hotfixes
* Document solutions and share best practices
* Collaborate with engineering and R&D teams
* Deliver customer training and technical guidance
* Drive continuous service improvements
If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here