About Us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments, and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What You'll Do
We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, offering industry-leading benefits and unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and committed to becoming the world’s first truly global Internet Service Provider. Interested in joining our mission? Explore career opportunities at Viasat today.
The day-to-day
Job Responsibilities
Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts.
Manage day-to-day relationships and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Business and Executive Reviews.
Manage Viasat system delivery from concept to purchase order, certification, delivery, and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs.
Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short- and long-term goals.
Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics, and field support as part of the customer program.
Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment, and contingencies.
Build and grow relationships across multiple airline functional areas to establish a position as a trusted advisor to the customer.
Be a problem solver that leads by finding solutions and de-escalating issues internally and externally.
Take full P&L responsibility with monthly reporting to Segment President.
Lead negotiations with customers covering service agreements, amendments, change orders, pricing, etc.
What You'll Need
5+ years of Customer facing Account Management / Customer Success Management experience in a technology-oriented organization.
Ability to live in Europe and frequently travel within the region (~30%).
Excellent interpersonal skills and ability to communicate effectively with both technical and non-technical stakeholders.
Strong program management and organizational skills with the ability to manage multiple projects simultaneously.
Demonstrated ability to think creatively and strategically when implementing products and solving problems.
Proficient in productivity applications such as Excel and Project.
English language fluency.
What Will Help You On The Job
Preferences include previous airline, IFEC supplier, or OEM experience.
Business development experience.
Software and hardware development oversight experience.
Strong negotiating and influencing skills.
Salesforce experience.
Foreign language skills in German, French, and Italian are an advantage.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, veteran status, or any other legally protected status. If you need accommodation to complete this application, please click here.
Seniority level Not Applicable
Employment type Full-time
Job function Other
Industries Defense and Space Manufacturing and Telecommunications
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