Customer Operations Administrator Location: Aylesbury, UK (Hybrid – 1–2 days per week in the office) We’re expanding our Customer Operations Team and looking for a proactive, detail-oriented Administrator to help us deliver an exceptional experience for our customers. This is a varied and rewarding role involving day-to-day system management, order processing, issue resolution, and continuous improvement. What you’ll do You’ll play a key part in ensuring smooth day-to-day operations by: Order & Invoice Management: Processing customer orders, raising invoices, issuing credits, and resolving related queries. Sales Support: Assisting with order and licence queries from our internal teams. Customer Data Management: Monitoring and maintaining accurate customer and financial records. Process Improvement: Identifying and implementing opportunities to streamline operational processes. About you We’re keen to hear from candidates with a range of experience, but ideally you’ll: Have experience using Finance and CRM systems (e.g. Dynamics 365, Salesforce, or similar). Be confident with Microsoft Office applications (Word, Excel, Teams). Be proactive, organised, and able to prioritise your workload to meet deadlines. Have strong communication skills and a keen eye for detail. Enjoy following processes and working both independently and collaboratively. Why join us? At Esri UK, we take pride in our inclusive, people-focused culture and the real-world impact of our work. We offer: Competitive salary (depending on experience) Generous company bonus scheme (up to 20%) 6% company pension contribution Vitality healthcare scheme and permanent health insurance Gym contribution and cycle-to-work scheme Volunteering opportunities for charities that matter to you Flexible hybrid working – with an initial period based in our Aylesbury office for onboarding and training, followed by just 1–2 office days per week. About Esri UK We help organisations across the UK and Ireland unlock the power of ArcGIS, the world’s leading mapping and spatial analytics platform. From helping governments deliver better public services, to enabling utilities to manage resources more efficiently and supporting emergency services that keep us safe, our work makes a real difference to society and the environment. Please apply online via our website: www.esriuk.com, including your CV and a brief cover letter. Application deadline: 7th November 2025 Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.