Customer Service Advisor – Call Centre
Join our team as a Customer Service Advisor in our Call Centre! As a Customer Service Advisor, you will build lasting relationships with our customers, promote our values with every interaction, and ensure each customer receives an exceptional service.
Key Responsibilities
* Serve as a brand ambassador and the first point of contact for all customer inquiries.
* Manage a high volume of inbound and outbound calls, web chats, and emails.
* Handle queries related to existing policies, changes, renewals, sales, payments, and general policy administration.
* Ensure the customer is central to every conversation.
* Maintain and update customer records accurately and efficiently.
What We Need From You
* Good customer service experience, ideally in a call centre.
* Strong written and verbal communication skills with the ability to adapt your communication style to meet customer needs and to be empathic.
* Team player with strong IT skills, proficient in Microsoft Office and capable of handling multiple tasks.
* Tech‑savviness, with the ability to navigate various systems and manage multiple web chats simultaneously.
Technical Requirements
Fast and stable home fibre broadband, with a minimum consistent speed of 20 Mbps download and 10 Mbps upload, available at all times.
Training and Development
Robust full‑time 4‑week training programme that requires you to be in our office for the first 6 months of your employment and to travel to our Southend office on a regular basis.
Working Hours
40 hours per week on a rotating shift basis, between the hours 8:00 am–8:00 pm Monday to Friday, Saturdays, Sundays & Bank Holidays between the hours 9:00 am–5:30 pm. For part‑time positions, please specify your available working pattern and hours.
Why Join Us?
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives – it’s about being part of a community that makes working at Hood Group truly exceptional.
Benefits
* 31 days annual leave (including bank holidays)
* Employee Assistance Program
* Pension Scheme
* Health cash plan
* Incentive of £250 on refer‑a‑friend scheme
* Social company events – you’ll be part of the Hood Group community
* Employee Recognition Scheme – Hood Stars, we celebrate and recognise your contribution to Hood Group
* We’ll provide your laptop and any other professional equipment as required
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Customer Service
Industry
Insurance
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