This range is provided by Aspire Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
£25,000 or £13.85 per hour
Temp to perm contract, fully remote or hybrid Manchester and London
Monday – Friday shifts scheduled between 8am – 6:15pm, 35 hours per week
Start Date: 10 November 2025
Interview Dates: Tuesday 23rd - Friday 26th September 2025
We are currently recruiting for a number of Customer Service Advisors who have a strong passion for helping people and delivering excellent customer service.
The client is a large, award-winning Housing Association that receives 3,500 inbound calls per day. It is a vibrant and fun department with excellent training and promotion opportunities.
We’re looking for someone who can demonstrate strong communication skills and has experience prioritising and managing their own time.
To be successful you’ll need to be a high achiever who strives to meet and exceed KPIs. This will be measured against the high standards of customer satisfaction.
If you are up for a challenge, then this role is for you!
Key Responsibilities
* Be the first point of contact for the housing association customers.
* Answer customers’ messages via multiple channels, such as telephone, email and in-house packages to enhance the customer service experience.
* Provide accurate and appropriate information to customers.
* Keep confidential records of customer interactions, transactions, comments and complaints, using in-house systems.
* Comply with company policies and procedures.
* Liaise with internal departments where needed.
* Play an active role towards departmental KPI’s and company objectives.
Skills
* Clear communication skills both written and verbal.
* Remain resilient and focused while handling difficult conversations.
* Ability to work in a fast-paced environment and under pressure.
* Ability to communicate with diverse needs from customers and stakeholders.
* Use of positive and empathetic language to influence both internal and external stakeholders.
* Confidence to work individually and collaboratively within the team and department.
* Responsible for own time management and adhering to schedule.
* Computer literacy to navigate multiple company software applications while actively listening.
* Problem solver, using initiative and a common-sense approach.
* Target-driven to achieve individual KPIs and objectives.
* Willingness to learn and seek guidance when required.
* Homeworking or hybrid contracts available, with a competitive annual salary and potential to earn an additional £1,500 within the first 18 months.
* Family-friendly policies and excellent pension and benefits package.
If this sounds like the perfect role for you, please submit your CV.
This vacancy is being handled by Aspire Recruitment. We receive a high volume of applications and will contact you if selected for interview within the next 14 days. By applying, you agree that Aspire Recruitment will process your data in line with our Privacy Policy and that you can opt out of receiving information at any time.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service and Administrative
Industries
* Housing Programs and Housing and Community Development
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