Job Description
Your new company
Weston Super Mare based business (REMOTE WORKING, 2 DAYS A MONTH IN OFFICE)
Your new role
Are you a skilled debt recovery professional looking to make a meaningful impact in a dynamic and supportive environment? We're seeking a proactive and detail-oriented Income Officer to join the Collections & Recovery Team in Weston (2 days a month in office). This is a fantastic opportunity to work in a fast-paced setting where your expertise will help drive financial stability and support community services.Key Responsibilities
* Debt Management: Oversee aged debt ledgers and ensure timely recovery across multiple debt types.
* Client Communication: Handle correspondence via phone, email, and post-including sensitive cases involving vulnerable individuals and estate representatives.
* Payment Negotiation: Initiate outbound calls to arrange payments and promote Direct Debit solutions.
* Referral Coordination: Liaise with external support services, debt collection agencies, and legal teams when necessary.
* Write-Off Processing: Prepare documentation and recommendations for debt write-offs.
* System Updates: Maintain accurate records.
* Regulatory Compliance: Ensure all actions meet service level agreements and audit standards.
What you'll need to succeed
1. Proven experience in debt recovery or cre...