Fodder is accredited with Best Companies as a Top 100 Mid sized Employer and Top 25 UK Best Charitable Employer.
Fodder is an award-winning farm shop and cafe established over twelve years ago. Fodder has a loyal customer base and is well known for quality produce and customer service The only farm shop and cafe in the UK where all profits go towards funding the work of a registered charity; the Yorkshire Agricultural Society.
Passionate about Yorkshire, its farmers and local producers; Fodder, supports and sells only the very best. Our shelves are stocked with food and drink from over 430 farmers and producers, with 85% of what is sold and served coming from Yorkshire.
Hours of work
16 hours per week over two days, must include 1 day in the weekend. Monday to Sunday from 8am to 5pm.
This is a permanent role.
Job Purpose
To work in Fodder and make a positive difference to our customers and your colleagues. To have a positive attitude and the tenacity to get the job done - from taking deliveries, to merchandising the shelves, helping customers, to using the till, to have commitment to work hard and have fun.
Key Responsibilities
Provide excellent customer service to all customers.
Build strong relationships and communicate well with the Fodder team.
Help customers to give them the best possible service and experience.
Be efficient doing all the jobs that keep us safe, from recording fridge temperatures, to ensuring stock is rotated and sell by dates are checked regularly, etc.
Ensuring the highest possible standard of cleanliness and following safe systems.
Handle packing of shopping and payments, operating the tills and credit card machine accurately.
Ensure that all aspects of environmental health, health and safety, food, fire and other legislation is adhered to. Commit to a culture where safety and food hygiene is a priority.
Ensure that all tasks and procedures are completed daily.
To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.
To be an ambassador of the Society values.
It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
Experience & Qualifications:
Previous experience in working in a retail and preferable food retail. Previous experience in working in a customer service role.
Personal Skills
Excellent verbal and written communication skills.
Polite and approachable.
Focus, thoroughness, and keen attention to detail.
Has a 'can do/will do' attitude.
Remains focused when faced with completing demands.
Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries.
Ability to effectively present products attractively and effectively and respond to questions from customers and colleagues.
Passionate about food.
Works to tight deadlines.
Always conducts themselves in a courteous and professional manner.
Always maintains the strictest levels of confidentiality.
Salaries and benefits
* Salary above the national minimum wage
* 3% employee and 6% employer contribution to pension scheme
* 34 days holiday (FT staff)
* Subsidized private healthcare scheme,
* Life assurance of x4 annual salary after 12 weeks service
* Staff discount
* Share of tips
* Uniform provided
* Free car parking
* No evening work
For a full description please click this link:
https://www.fodder.co.uk/vacancies/