Job Description
As the Stockroom Assistant, you play a crucial role in ensuring that our back‑of‑house is organized and finely tuned for optimal performance. By maintaining high standards and implementing correction routines, you directly contribute to elevating both direct and indirect customer‑service experiences. Your partnership with the management team is key to boosting profitability through smart logistics and efficient store operations. Together, we’re not just running a store, but crafting an engaging and profitable store experience.
Key Responsibilities
* Receive and process stock deliveries and shop floor replenishment
* Create a highly organized stockroom following store operations best practices
* Ensure size availability on the shop floor together with the Store Management team
* Implement commercial activities including sales in the stockroom
* Train all colleagues on store logistics training and best practices
Qualifications
* Customer‑focused: You enjoy engaging with people and are committed to delivering excellent service.
* Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
* Action‑oriented: Proactive and driven to take initiative and get things done with quality.
* Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
* Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
* Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
* Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
* English language skills
Preferred but not mandatory
* Understanding of store operations & customer service skills from previous retail experience
* Confident in offering customers advice on fashion trends, materials, sizing etc
Job Details
This is a full‑time position with a contract of 35 hours a week available in our Covent Garden store.
Benefits
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands – available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
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