This job is with Hyatt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
As the Learning Manager, you will lead the Learning & Development function to ensure the department operates efficiently and in alignment with Hyatt International’s Corporate Strategies, brand standards, and service culture. Your role is essential in fostering a high‑performance environment that meets the expectations of employees, guests, and owners.
Key Responsibilities
1. Learning & Development Leadership
* Develop, implement, and maintain the hotel’s annual Learning & Development plan.
* Ensure all training programs reflect Hyatt’s brand values, service philosophy, and operational standards.
* Drive a culture of continuous learning and professional growth across all departments.
2. Training Delivery & Facilitation
* Conduct engaging training sessions, workshops, and orientation programs for all levels of employees.
* Support departmental trainers and ensure consistency in training quality and content.
* Evaluate training effectiveness and adjust programs based on performance needs.
3. Talent Development & Performance Support
* Identify skill gaps and collaborate with department heads to create targeted development plans.
* Support succession planning and career development initiatives.
* Promote Hyatt’s learning platforms and encourage employee participation.
4. Compliance & Standards
* Ensure all mandatory training (e.g., safety, brand standards, compliance) is completed on time.
* Maintain accurate training records and reports in accordance with Hyatt guidelines.
* Uphold confidentiality and professionalism in all employee development matters.
5. Employee Engagement & Culture Building
* Champion Hyatt’s purpose, values, and culture through learning initiatives.
* Support engagement programs that enhance teamwork, communication, and service excellence.
* Act as a role model for Hyatt’s commitment to colleague well‑being and growth.