This role plays a vital part in supporting the delivery of high-quality patient care within the Surgery Division at King’s Mill Hospital. As a Patient Pathway Support team member, you will help ensure the smooth and efficient running of outpatient clinics by preparing, organising, and tracking patient documentation, and maintaining accurate electronic records. You will support Patient Pathway Coordinators and clinical teams by ensuring all necessary materials are available for clinics, as well as providing clinical typing and audio transcription of letters and reports to a high standard of accuracy and within required timescales.
You will also act as a key point of contact for patients, relatives, and healthcare professionals, managing enquiries, booking and rescheduling appointments, and supporting the coordination of patient pathways. The role requires strong organisational, communication, and administrative skills, with the ability to prioritise tasks and meet tight deadlines in a busy environment. A commitment to confidentiality, data quality, and inclusive, patient-centered care is essential, alongside the ability to work both independently and collaboratively as part of a team.
Responsibilities
* Prepare, organise, and track patient documentation for outpatient clinics.
* Maintain accurate electronic records.
* Ensure all necessary materials are available for clinics.
* Provide clinical typing and audio transcription of letters and reports.
* Act as key point of contact for patients, relatives, and healthcare professionals.
* Manage enquiries, booking, and rescheduling of appointments.
* Support the coordination of patient pathways.
Qualifications
* Strong organisational, communication, and administrative skills.
* Ability to prioritise tasks and meet tight deadlines in a busy environment.
* Commitment to confidentiality, data quality, and inclusive, patient-centered care.
* Ability to work independently and collaboratively as part of a team.
This advert closes on Sunday 10 May 2026.
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