Parts Telesales Advisor
Cardiff (CF11)
£28,000 pa + bonus (OTE £32,200 pa)
Monday–Friday 8:30–17:00 (30-min lunch), plus 1-in-3 Saturdays 8:30–12:30
Join Our Trade Parts Team
We’re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Cardiff. You’ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers.
What you’ll do
In this role, you’ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include:
Handling telephone and email enquiries from new and existing B2B customers
Processing accurate parts orders and allocating them to the correct delivery routes
Making courtesy calls before delivery cut?off times
Building positive relationships with trade accounts
Suggesting helpful add?on products when appropriate, without applying pressure
Maintaining a high call?answering rate
Creating and updating sales and VOR reports
Supporting our click?and?collect counter when needed
Assisting with quarterly stock takes and occasional warehouse/logistics tasks
Using parts systems to identify product compatibility and manage queries
What we’re looking for
We’re looking for someone who brings:
Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment
Clear and confident communication skills
Good organisational skills and accuracy when processing orders
A calm, professional approach and a genuine focus on customer satisfaction
Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential.
Hours & Pay
Basic salary: £28,000 per annum
OTE: £32,200 per annum (achievable and regularly reached)
Hours: Monday–Friday 8:30–17:00 (30-min lunch break), plus 1-in-3 Saturday mornings 8:30–12:30
Benefits
You’ll receive our full Renault Retail Group benefits package:
Pension scheme with life assurance
33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
Staff discounts on vehicles, parts, servicing, and accessories
Access to our company loan car scheme
Share Incentive Scheme
Mortgage and pension advice seminars
Excellent manufacturer training and clear career development opportunities
Cycle to Work scheme, including e?bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Apply now