Job summary
The post holder will work as part of a dynamic multiagency integrated team assessing notifications and referrals regarding children aged 0-19yrs and vulnerable adults that are received by the integrated MASH. The MASH process includes searching for and collating health information from a range of NHS providers both locally in Havering and further afield. With due regard to patient/client confidentiality the MASH researcher needs to interpret and share the information that is necessary to safeguard and /or promote the welfare of a child/vulnerable adult. The MASH is designed to facilitate information gathering and sharing within a firewalled environment.
The post holder should be flexible and able to work as part of a friendly team without close supervision.
The post holder should be willing to be trained in and cover when necessary all aspects of MASH including Safeguarding Adults.
The 5 core elements of a MASH have been agreed by stakeholders as:
1. Providing a single front door for notifications and referrals
2. Co-location of key partners
3. Providing a safe confidential environment
4. Enables analysis of risk or need on a case by case basis
5. Enables wider victim identifications within communities
Main duties of the job
Specific Tasks directly related to the post:
6. Collect and collate information from Health records in accordance with any agreed Information Sharing Protocol, and in compliance with data protection regulations.
7. To ensure sharing of relevant information as requested by MASH team and ensure the sharing of accurate proportionate information.
8. Ensure information returns are completed within the agreed timescales of MASH.
9. Collect and collate information for meetings as directed by Health MASH team leader.
10. Co-ordinate data to support team activity and the management team in ensuring resources are targeted to areas of greatest need and promoting joint interventions.
11. Attend all meetings required for the role to support the discussion of data and analysis requirements, or support to present evaluated findings, implications and recommendations.
About us
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 pro rata for part time).
Job description
Job responsibilities
Key Responsibilities:
12. Provide a high quality confidential and comprehensive administrative service.
13. Operate bring forward and reminder systems.
14. To ensure good communication channels are maintained within the wider MASH Team.
15. Undertake word processing of all documents to a high standard, in an agreed Trust style and using an appropriate referencing system.
16. Utilise advanced level IT skills to create reports, spreadsheets and presentations.
17. Develop and maintain filing systems (electronic and paper) to ensure effective access to relevant information.
18. Prioritise own workload on a day-to-day basis to ensure that deadlines are met.
19. Act as a central point of contact for external and internal callers, making judgements regarding appropriate dissemination of key information.
20. Coordinate administrative arrangements relating to reporting requirements, to include the collation and presentation of documentation, preparing evidence and ensuring information is up to date.
21. Oversee the facilitation and administration of meetings/panels, including: taking formal minutes that are intended for external review safeguarding, the production of agendas and coordination of papers, ensuring that key documents are available within defined timescales.
22. Propose and implement changes to working practices to reflect the needs of the Service.
23. Respond to ad-hoc requests for information from other Trust sources as agreed by the Manager.
24. Co-ordinate absence/study leave
Leadership
25. Manage own workload as part of the team under the supervision of the MASH health professional
26. Report all untoward incidents and assist with the development and implementation of appropriate action plans.
27. Meet with team members on a regular basis to discuss report and evaluate team processes and function.
28. Attend relevant meetings as delegated by the MASH health professional and be expected to feed back
29. To support the team and service.
30. Develop an understanding of Government Agendas.
Computer/Administration
31. Support the implementation of appropriate operational frameworks and objectives as agreed by the team and/or service
32. Participate in service redesign and development as delegated by the Managers
33. Update and maintain existing databases and support the implementation of new systems.
34. Contribute to the development and review of guidelines of the service
35. Contribute to audit programmes and support the application of findings
36. Maintain up to date knowledge of services available
37. Participate in research projects as delegated by the Health MASH professional /Team leader
38. To use the Child and adult Health Information System as required for research
39. To use IT facilities to support the writing of letters, emails, reports and for audit purposes
40. To record all client contact on NHS Computerised record keeping systems and diary of non-clinical activities
41. To maintain contemporaneous, accurate records, completed according to NELFT policy
42. To keep an electronic record for planning and recording all work
Communication
43. Liaise with Health Professionals, local authority/CYPS staff & Professionals, Statutory and/or Voluntary Agencies as required for purpose of research / information sharing.
44. To contribute to effective working within the multi-disciplinary team and the wider community
45. To attend staff meetings, team briefings and act as a deputy at other meetings as requested by the MASH health professional /Team leader
46. To maintain a good relationship with all professional colleagues
47. To be able to communicate confidential, complex information about vulnerable adult, vulnerable children, young people and their families to partner agencies within MASH.
Training
48. Attend relevant education and training programmes to maintain professional development and Trust requirements.
49. Access regular safeguarding supervision
50. To assist with the induction of new staff as appropriate
51. To participate in appraisal and the development of PDPs
52. To attend relevant in-service training sessions to gain and maintain professional knowledge and meet mandatory training requirements
53. To attend other training as identified within the PDP
54. You will be expected to keep yourself updated on all matters related to Trust Policy
Policy
55. Ensure that individuals within the MASH health team are aware of and work within the NELFT policies and procedures.
56. Adhere to all local policies/procedures such as confidentiality, safeguarding and record keeping.
Research & Development
57. Participate in clinical and non- clinical audit, research projects and/or innovations following agreed policy, protocol, and highlight to the team leader gaps in service which require auditing.
58. Participate in MASH evaluation and its effectiveness.
Freedom to Act
59. Be accountable for own professional actions and recognise own professional boundaries, seeking advice and support when necessary.
60. Monitor and evaluate own service.
61. Work within defined departmental, professional and organisational protocols, policies and codes of conduct.
62. Work independently, regularly seeking advice from MASH health professional as necessary.
63. Participate in annual performance appraisal, and regular supervision.
Working Conditions/Environment
64. To be aware of the risks and responsibilities whilst working in a variety of settings both within and outside of the Trust premises.
Person Specification
Qualifications
Essential
65. NVQ level 2 or equivalent standard of literacy and numeracy.
66. NVQ level 3 in relevant subject or equivalent level of proven experience.
67. RSA Text and Word Processing Level 2
Desirable
68. RIO trained
Experience
Essential
69. Significant administrative experience
70. Handling sensitive and confidential information
71. Experience of working autonomously
72. Experience in managing change
Desirable
73. working in an NHS environment
Knowledge
Essential
74. Has An understanding of MASH and information sharing protocols
75. Having the ability to deal psychologically and emotionally with potentially distressing information child abuse / maltreatment
76. Advanced working knowledge of Outlook, Word, Excel, Power point, Access
77. Maintain confidentiality/data protection
Desirable
78. Able to analyse systems to improve services
Skills
Essential
79. Advanced level IT skills
80. Excellent verbal and written communication skills
81. Establish and Maintain good working relationships
82. Commitment to the provision of high quality information sharing
Desirable
83. General Management skills