Overview
8 month FTC
£26,000 + Pension + Private Healthcare +ShareSave+ 6.6 weeks holiday+ Hybrid Working (4 days per week in the office/1 WFH)
Occasional Saturday work as part of the shift rota
Doncaster
We believe anyone can improve their home to make life better. We equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Recruitment & Compliance Administrator and you’ll be a big part of this.
Role purpose: Ultimately to keep our customers safe and our works legal by maintaining accurate information in the IT systems utilised by installations, ensuring that accurate information is held for vendors and that relevant processes are carried out to ensure B&Q only uses compliant vendors in the customers home.
What's the job?
* Accurately maintain the compliance database.
* Support store colleagues with onboarding quality installers including contributing to installer inductions.
* Process recruitment packs for Installers, liaising with Installer, Stores, Finance and Vendor teams to ensure all documentation received meets B&Q requirements.
* Validate compliance and setup new installation vendors.
* Track, monitor and report on audit findings by external parties.
* Receive and respond to queries from installers and colleagues relating to compliance matters.
* Achieve key objectives.
* Run exception reports and distribute to ensure customer safety.
* Proactively monitor installer quality utilising feedback from NPS surveys and support colleagues.
* Review, interpret and present customer and installer data to understand root cause and improve quality.
* Utilise data to explore and suggest process improvements.
* You may be required to undertake other duties from time to time as we may reasonably require.
* Adhere to all policies and procedures relevant to your role.
Key Business Relationships
* Internal relationships
* Store colleagues
* Installation support colleagues
* Invoicing and Payment team
* Store Support Office (Commercial, Supply Chain, QA)
* Installers
* Finance
* External relationships
* Installers
* Industry bodies
* Competent Persons Schemes
* Gas Safe Register
What we need:
* Knowledge of the installation service industry preferable
* Knowledge of kitchen/bathroom/bedroom installations and product preferable
* Working knowledge of MS Office applications
* Excellent attention to detail, numerical and data entry skills
* Methodical and logical thinker
* Confident communicator
* Resilient under pressure
* Flexible working with Rota’d Saturdays and Bank Holidays
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#J-18808-Ljbffr