Customer Service Representative- Aftermarket; Wolverhampton; 6 month contract; £17.00 per hr paye Inside IR35.
We have a requirement for a Customer Service Representative specialising in an Aftermarket environment working with our Aerospace client based in Wolverhampton. Responsibilities for this role include promptly responding to and managing customer calls and inquiries to offer updates on their orders, thereby ensuring seamless customer service operations. Our client is seeking a highly motivated individual with exceptional attention to detail, a background in decision-making, and a strong sense of responsibility. The ideal candidate should demonstrate the ability to take initiative and operate with the utmost personal integrity.
Daily Duties
Drive a customer-centric culture within the Aftermarket Service Team, ensuring every interaction prioritizes customer satisfaction.
Serve as the primary point of contact for a portfolio of customers in the Aftermarket area, managing their inquiries and needs efficiently.
Enhance customer information, communications, and documentation to elevate service levels and ensure clarity.
Collaborate proactively within a multi-disciplinary team to meet and exceed customer expectations and deadlines.
Independently handle customer inquiries via telephone or electronic channels, providing information, managing accounts, generating quotations, and resolving issues promptly.
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