Customer Service Coordinator
Job Description
Are you a proactive and customer-focused individual seeking your next permanent opportunity in a dynamic environment? If so, we may have just the role for you. We're currently looking for a dedicated Customer Service Coordinator to join our team and play a key role in delivering exceptional service to our valued customers.
Main Responsibilities
As a Customer Service Coordinator, you will work collaboratively across our Customer Service Team, acting as the primary point of contact for our customers and representing the face of Tarmac. Your role will be varied and impactful, including but not limited to:
1. Taking full ownership of customer enquiries and orders via telephone and email, ensuring resolution from initial contact through to completion
2. Delivering a consistently high level of customer care, ensuring every interaction is positive and professional
3. Performing accurate data entry and sales processing, maintaining data integrity throughout your daily tasks
4. Collaborating with team members to clarify information, resolve issues, and share insights
5. Identifying opportunities for process improvement and contributing to the continuous enhancement of our services
6. Maintaining accurate customer records within the CRM system
7. Communicating regularly with internal departments s...