Working with a well-established Client who is a market leader in their field I am looking for two new team members to join the frontline support team in a dual-function role combining Customer Support and Scheduling Coordination. This is a varied, fast-paced position where no two days are the same. The Role As a key point of contact within the business, you'll split your time between delivering outstanding customer service and managing the scheduling of our field engineers. You'll be the hub that keeps our customers happy and our operations running smoothly — ensuring the right engineer is in the right place at the right time, every time. This is a 15–18 month fixed-term contract, offering a fantastic opportunity to develop skills across two high-impact functions within a busy, supportive team environment. What’s on offer: * £26 - £27k * Company pension * On site parking * Referral programme What you’ll be doing: Customer Support: * Acting as the first point of contact for inbound customer phone calls and emails, delivering a professional and friendly service. * Taking ownership of customer queries and technical issues, providing first-line support where possible to resolve problems quickly and reduce unnecessary engineer callouts. * Building strong relationships with customers by understanding their needs and providing clear, practical solutions. *...