Job overview
The role of the Academic P.A. is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. The role of the Academic P.A. has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether they also have an Administrative P.A. and / or a Medical Secretary(s).
Main duties of the job
The post holder will be responsible for the provision of a comprehensive Academic P.A. service. The postholder will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.
This is a general job description, which may be developed over time to meet the specific needs of the Clinical Unit, in conjunction with the post holder.
Detailed job description and main responsibilities
1. To open and action their own electronic and paper mail and that of the consultant team, at least once a day.
2. To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
Person specification
Education/Qualifications
Essential criteria
3. Good general education, educated to GCSE level or equivalent
4. Competent at Microsoft Excel, Word and Outlook
Desirable criteria
5. Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent
6. European Computer Driving License (ECDL) or Equivalent
Experience
Essential criteria
7. Substantial previous medical secretarial experience
8. Experience of diary management
Desirable criteria
9. Previous experience of training other secretarial staff
10. Previous experience of managing/ supervising staff
Skills Abilities/knowledge
Essential criteria
11. Understanding of medical terminology (especially oncology)
12. The ability to communicate effectively in both written and spoken English to a wide range of people
13. Willingness and demonstrable ability to work as part of a team
14. Evidence of ability and initiative to prioritise a busy workload
15. Evidence of commitment to delivering high quality customer service
16. Evidence of ability to handle sensitive information without compromising confidentiality
17. Evidence of ability to remain calm when under pressure and cope with unanticipated demands
Employer certification / accreditation badges