Technical Support Specialist (Temporary to Permanent – York Based)
Location: York
Contract Type: Temporary to Permanent
Salary: Competitive + benefits
About Us
Founded in 1987, Cellhire has always been the go-to for all things mobile. We are proud to be the only company in the UK with wholesale agreements with Vodafone, O2, EE, and Three networks, as well as our status as a network provider with the eSIMSmart brand.
With a wealth of experience in delivering critical connectivity, Cellhire has been trusted for major events such as the London 2012 Olympics and the NHS COVID-19 vaccination programme. We are the name to rely on for delivering the right connectivity solutions when they are needed most.
Our extensive channel partner programme, one of the largest in the UK, demonstrates our commitment to helping telecom-focused businesses secure new revenue streams. Cellhire is dedicated to providing innovative and dependable connectivity solutions that drive success for our partners and clients worldwide.
As part of our continued growth, we're looking for a Technical Support Specialist to join our team on a temporary basis, with the opportunity to become permanent for the right candidate.
The Role
As a Technical Support Specialist, you'll play a key role in supporting both internal teams and external customers with technical queries related to Cellhire's products and services. You'll help ensure that customer issues are resolved efficiently and that all equipment is maintained to the highest standards.
You'll also work closely with the Operations team, supporting the checking, dispatch and returns process for our devices.
Key Responsibilities
Technical Support
* Provide first-line technical support via email and ticket system.
* Assist the UK Sales and Operations teams with technical advice and troubleshooting.
* Contribute to the company's out-of-hours support rota (once fully trained).
* Maintain up-to-date knowledge of Cellhire products and services.
* Support testing and preparation of data equipment before dispatch.
Training
* Deliver training sessions on new products, updates, and inductions for new employees.
* Create and maintain clear, user-friendly technical support documentation.
Operations
* Assist with equipment checking, dispatch, and returns processes (approx. 10% of the role).
Customer First
* Provide a professional, courteous, and prompt service to all customers.
* Log all customer interactions and technical cases accurately using the internal ticketing system.
Quality
* Follow all company procedures in line with ISO 9001:2015 standards.
About You
We're looking for someone who is:
* Customer-focused with excellent communication skills.
* Confident working to tight deadlines and service level agreements.
* Able to prioritise effectively between internal and external requests.
* A team player with the ability to work independently.
* Comfortable explaining technical concepts in a clear, jargon-free way.
This role would suit someone from a retail telecoms background looking to move into an office-based technical support position.
What's on Offer
* Competitive salary
* 23 days holiday + bank holidays (increasing with service)
* Pension contribution
* Salary Sacrifice Scheme
* Life insurance
* Company-paid wellbeing schemes (optical and dental)
* Regular company-funded social events
Join Our Team
If you share our passion for innovation and customer excellence, we'd love to hear from you.
To apply, please send your CV and any supporting information to
Job Types: Full-time, Temporary, Temp to perm
Contract length: 3 months
Pay: From £24,500.00 per year
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* On-site parking
* Paid volunteer time
* Work from home
Work Location: In person