Senior IT Support - SQL
~£Pension – matched 5% contribution
~ Healthcare
~25 days’ leave + 8 Bank Holidays
~100% office-based role – Monday to Friday
Are you a Senior IT Support professional with experience in 3rd-line IT support, looking to work for a forward-thinking, growing, and financially secure business? If so, Umbilical Limited is working on an assignment seeking an experienced Senior IT Support professional to join a business that has grown from humble beginnings into a UK powerhouse.
Having recruited for this business on many occasions, I can honestly say they are a true investor in their employees, as well as having the financial capabilities to improve the business and operations to support growth.
This role will provide the ideal Senior IT Support professional with a varied and challenging opportunity, offering a healthy mix of high-level input while maintaining a direct approach with the IT team you will supervise.
The Senior IT Support SQL role will be as follows:
Provide frontline support for both hardware and software
Oversee and maintain the company's IT infrastructure, including servers, networks, and cloud-based systems
Manage internal software, including operating systems (Windows 10, Windows 11) and Windows Server 2016+
Microsoft SQL Server experience (diagnosis and fault finding)
This role will be more hardware-focused, covering infrastructure such as servers, storage arrays, networks, Microsoft servers, ERP system (Navision) licensing, VM software (virtual machines), hyper servers (facilitating VM connections across different servers), switches, wireless systems, and core infrastructure
Supervise and lead a team of two 1st-line IT Support Technicians
Ensure robust cybersecurity measures are in place to protect company data and IT systems from threats and breaches
Manage and support general IT software, applications, and hardware across the business
Manage relationships with third-party IT vendors, service providers, and consultants
Plan and execute IT projects, upgrades, and improvements in line with business needs, providing proactive solutions to enhance IT efficiency and reliability
Implement and monitor cybersecurity systems, including cyber monitoring solutions, and manage and maintain the Building Management System (BMS), Access Control systems, and CCTV infrastructure
The ideal Senior IT Support SQL will have a combination of the following:
Previous roles – 3+ years working in a 2nd/3rd Line Support Role or an MSP environment on both Hardware and Software issues
Technical skills – Experienced in SQL, with a strong track record in data querying and analysis
Solid working knowledge of SQL within relational database environments
Experienced in Microsoft systems, Office 365, managing & maintaining Windows infrastructure, 365 deployments, hyper servers, VMs, and CCNA (Cisco Certified Network Administrator)
Sector experience – Open to any sector, including service, legal, tourism, transportation, manufacturing, engineering, retail or education
Location – Must be based near the plant, as this is a five-day-per-week office-based role
You will be rewarded with a fantastic remuneration package, with full autonomy to drive IT improvements and long-term prospects of becoming the IT Supervisor and leading the team.
Umbilical Limited is committed to promoting Equity, Diversity and Inclusion in the workplace. We do not discriminate based on age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.